Hi Masa,
Thanks for your response. Yes, making the Approve/Reject buttons is the issue and my understanding is that we have to customize in case the workflow step is of type ACTIVITY instead of USER DECISION. I can see the WF items for shopping carts along with other in My Inbox. Please find attached the screenshots of shopping in My Inbox, Approve Shopping Carts App and F12 of My Inbox and let me know if you need any more details. I also leaned that, if the SC has item level approval, then only SEND is visible instead of Approve/Reject. Is there way we can still have the Approve/Reject for the above scenario like it is for approval on header level?
Regards
Ramesh